In our commitment to becoming the leading financial advisory company in Singapore and the region, we uphold a strong culture of fair dealing within our organization. We take pride in working with highly qualified professionals and collaborating with top industry partners to deliver exceptional advisory services. To ensure fair dealing outcomes for our clients, we have established the following processes and procedures:

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At Actuals Financial, our Directors and Senior Management are dedicated to fostering a strong culture of fair dealing throughout the organization.

• All products we endorse undergo rigorous independent analysis to ensure their suitability in meeting your needs.

• We conduct comprehensive and structured training programmes to maintain the competency of our Financial Adviser Representatives, enabling them to deliver exceptional service and sound advice.

• Our in-house publications and marketing materials are designed to provide clear, relevant, and timely information, empowering you to make well-informed financial decisions.

• We have a robust Complaint Handling Process in place to address customer concerns independently, promptly, and effectively.

 

These commitments reflect our dedication to delivering fair and reliable outcomes for our clients.

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Actuals Financial continuously reviews and refines our policies and processes, adopting best practices to ensure the delivery of fair dealing outcomes that serve your best interests.

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